Hamad International Airport (HIA) has announced that it has achieved ISO/IEC 20000:2011 certification.

The prestigious certificate was received by Eng. Badr Al Meer, Chief Operating Officer at HIA from Mr Peter Chamberlain, Deputy Head of Mission of the British Embassy, on behalf of British Standards Institution Group.

To provide a solid foundation for its Smart Airport Vision, HIA developed and implemented a comprehensive IT Service Delivery Management framework that was a rigorously audited by the British Standards Institute (BSI) in November 2017.

Attainment of ISO/IEC 20000:2011 demonstrates that HIA has established necessary controls and procedures to consistently deliver cost-effective and high-quality IT services, ultimately enabling world-class experience to more than 30 million passengers transiting through the airport on a yearly basis as well as its airport stakeholders and staff.

Source: Government of Qatar