HIA Completes Major Phase of Smart Services Program

Hamad International Airport (HIA) announced that it has successfully completed the first major phase of its smart airport program, which will enable Qatar Airways to process more than 25% of its passengers using self-service check-in and bag-drop facilities.

In partnership with SITA and CCM, HIA has successfully commissioned 62 next-generation self-service check-in kiosks and 12 self-service bag drops including future biometric technology capability.

The kiosks are spread across the departures check-in hall, and will enable passengers to check-in, print boarding passes and their bag tags, and drop them at the bag drop before proceeding to border control. A mobile automated visa document checks, which is the first of its kind in any major airport worldwide has also been added.

High quality and homogeneity were key criteria, resulting in a unique and luxurious design of the new self-service facilities, which have been fully available to the passengers since October 15, 2018.

Source: Government of Qatar