Intensive inspection campaigns to monitor the extent of compliance of suppliers (retail outlets) with their obligations stipulated by Law No. (8) of 2008
The Ministry of Commerce and Industry carried out extensive inspection campaigns in January 2021 to monitor the compliance of suppliers (retail outlets) with their obligations under laws and ministerial resolutions on consumer protection. The inspection campaigns fall within the framework of the Ministry’s efforts to monitor markets and commercial activities in Qatar in a bid to control prices and uncover violations to protect consumer rights.
The inspection campaigns resulted in uncovering 115 different violations including offering discounts and promotions without obtaining the necessary license from the competent department; displaying expired products; describing the commodity, advertising it, or displaying it in a manner that contains false or deceptive information; and failing to offer a service warranty for an appropriate period, refunding customers or reoffering the service in an appropriate manner.
Penalties imposed on retail outlets included administrative closures and fines ranging from between QR5,000 and QR30,000, as per the laws and decisions regulating the work of the Consumer Protection Department.
The authorities concerned with consumer protection at the Ministry received a number of complaints last January. They were dealt with, and necessary measures to resolve them were taken.
The Ministry stressed that it will not tolerate any violations of the Consumer Protection Law and its regulations and will intensify its inspection campaigns to crack down on illegal practices. The Ministry said it will refer those who violate laws and Ministerial decisions governing the work of the department to the competent authorities that will in turn take appropriate action against the perpetrators in order to protect consumer rights.
Source: Ministry of Commerce and Industry