Doha: The Ministry of Endowments and Islamic Affairs (Awqaf) has reached a significant milestone by obtaining the ISO 20000 certification for its Information Technology Service Management System (ITSMS). This achievement comes after the Ministry successfully completed all required auditing and technical assessment stages, adhering to approved international standards.
According to Qatar News Agency, this certification highlights the advanced level of governance and management of information technology services achieved by Awqaf's Information Systems Department. The milestone underscores the Ministry's efforts to enhance its institutional work environment and improve the efficiency of its digital services and operational processes, aligning with the latest international standards.
The certification bolsters the Ministry's position as a leader in digital transformation and institutional excellence. It enhances the Ministry's capability to deliver efficient, reliable, and sustainable services. By establishing an integrated framework for planning, designing, operating, and continuously developing digital services, the Ministry ensures the continuity of technical systems and platforms, provides rapid technical support, and manages technological updates effectively.
This accomplishment aligns with the Ministry of Endowments and Islamic Affairs' Strategic Plan (2025-2030), which prioritizes digital transformation and institutional innovation. The strategy aims to develop a smart work environment utilizing modern technologies and advanced digital systems.
The certification also reflects the Ministry's commitment to strengthening institutional governance, improving operational performance, enhancing beneficiary experiences, and further developing digital services, ensuring the highest standards of quality and sustainability. It supports the State's digital government transformation agenda and contributes to the objectives of the Qatar National Vision 2030 by developing an advanced technological infrastructure to enhance institutional performance and improve government service quality.
Moreover, this achievement highlights the success of the Information Systems Department in promoting continuous improvement and implementing international standards, thereby strengthening the reliability and sustainability of digital services and supporting the Ministry's ongoing journey of development and innovation in fulfilling its institutional mission and societal aspirations.